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Haiya help: set up and run WhatsApp as a team.

Haiya's help centre has short, step-by-step guides for setting up and running Haiya on iPhone, Android and the web: getting the app, connecting your WhatsApp number, bringing in your team and sending your first messages.

Woman in a pink blazer and blue glasses following set-up steps on her phone, with the next step shown as a Haiya notification

Start here: from download to your first broadcast.

Six steps, in this order. Each one opens a short guide. Step 6 usually waits on one thing: Meta approving your first template.

  1. Step 1: Get the app

    Install Haiya on an iPhone, iPad or Android device, or open it in a browser on your computer.

    App Store, Google Play or the web

  2. Step 2: Start your free trial

    Choose a plan in the app. The trial lasts 3 days, runs through the App Store or Google Play, and needs a card.

    In the app

  3. Step 3: Connect your WhatsApp number

    Settings, WhatsApp numbers, Connect a number. Meta checks the number in its own window, and Haiya registers it.

    In the app, then Meta's window

  4. Step 4: Invite your team

    Add teammates and give each one a role: owner, admin, agent or viewer.

    In the app

  5. Step 5: Send your first reply

    When a customer messages your number, the chat opens in the shared inbox. A customer with no owner waits there until an owner or admin replies or hands the customer to a teammate.

    In the app

  6. Step 6: Send your first broadcast

    Write a template, wait for Meta to approve it, choose all your contacts or a tagged group, then send or schedule.

    In the app

Step 3 depends on where your number is today.

Pick the one that describes your number. Whichever it is, you press the same button in Haiya.

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Write a review on Trustpilot, in your own words. It goes on Haiya's public Trustpilot page and helps a business deciding how to run its WhatsApp.

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