Numbers and WhatsApp setup
To connect a WhatsApp number to Haiya, open Settings, then WhatsApp numbers, press Connect a number, then Continue with Meta. Meta checks the number in its own secure window, Haiya registers it, and customers keep messaging the same number.
The screens below are drawings of the Haiya app with sample data.
In Haiya, open Settings, then WhatsApp numbers, and press Connect a number, under the list of numbers. On the web and iPhone it is also the round + button at the top. Expected result: the Connect a WhatsApp number screen opens.
Check the Before you start list and press Continue with Meta. Expected result: Haiya first opens its own page, Connect your WhatsApp number, with a Continue with Facebook button; Meta’s window opens from there.
Haiya opens a page called Connect your WhatsApp number. Press Continue with Facebook, and Meta's window opens. Log in with Facebook, add your WhatsApp number, enter the code Meta sends to it, pick the business that owns it, keep every permission ticked and press Finish. Two other set-up jobs also happen at Meta, not in Haiya: adding a payment method, and verifying your business when you want to message more people.
Haiya shows Connecting your number and works through four steps. Keep the screen open; the number’s page opens next.
The number’s page ticks Checked, Connected, Registered and Live. Expected result: a message sent to the number from another phone appears in Chats.
When a step fails, Haiya shows a short message with what to do. Find the message in the first column.
| What you see | Why | What to do |
|---|---|---|
| This number is with another provider | Another provider has it. | You don't have to move it. In Meta's window, choose to share your WhatsApp account with Haiya — your current provider keeps working. |
| Meta's window closed before the last step | The window closed before Finish. | Start again and press Finish on the last screen. |
| Haiya didn't get all the permissions it needs | A permission was unticked. | In Meta's window, keep every permission ticked and keep your WhatsApp account selected. |
| WhatsApp needs to verify this number first | Meta wants a code first. | Haiya asks WhatsApp to send it by text message or voice call; you type it in Haiya. |
| The number has a two-step PIN Haiya doesn't know | Another provider set a PIN. | Verify the number by code, or set your own PIN in Haiya, and Haiya registers it again. |
Under Other ways to connect are three methods for developers and special cases: a Meta test number, an access token and a partner share. If you are not sure, use Continue with Meta. For Meta’s business verification, see verify your business with Meta.
By Edward MwangiFounder, Haiya
Tell us the name of your business and what you were doing when it went wrong. A screenshot helps. Never send a password or an access token.
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