Two separate things. A built-in, read-only connector lets an automation look up a WooCommerce order by number, phone or email. Abandoned-cart and order events reach Haiya by webhook, set up in WordPress.
Order lookup
Add Find a shop order to an automation and Haiya asks your WooCommerce store for the order by its number, or for the customer's latest order by phone or email. The automation can then tell the customer its status in the chat.
Abandoned cart
When the Cart Abandonment Recovery plugin reports a cart left by Kofi Mensah (+233244555019), the ready-made automation waits 30 minutes, sends your first template, then a second one a day later. An Order created webhook from WooCommerce stops it.
Replies
When a customer answers, the conversation opens in Haiya's shared inbox, on the web and in the iPhone and Android apps, where a teammate picks it up.
In WordPress admin, open WooCommerce → Settings → Advanced → REST API and choose Add key. Set Permissions to Read, then copy the consumer key and the consumer secret. WooCommerce shows the secret once.
In the other toolAs the workspace owner, open Settings, then Integrations, on the Haiya web dashboard, choose WooCommerce, type your store address and paste both keys. They are stored encrypted and never shown again.
In Haiya
Choose Check account: Haiya reads one page of orders to make sure the keys work. Then add the Find a shop order step to any automation.
In HaiyaPick “Abandoned cart — WooCommerce” in the automations gallery and create its two webhook URLs. Copy each one when Haiya shows it; it is shown once.
In Haiya
In WordPress, install the Cart Abandonment Recovery plugin, turn on its webhook and paste the first URL. Then add a WooCommerce webhook (Settings → Advanced → Webhooks) with the topic Order created and the second URL as its delivery URL.
In the other toolCopy the order webhook's secret into “Signing secret” in Haiya, use Trigger Sample in the plugin to send a test, pick your approved templates and publish.
In Haiya and the other tool
Find a shop orderorder numberphone (E.164, for example +254712345678)emailwhether it was foundorder IDorder numberstatustotalcurrencydateGET /wp-json/wc/v3/ordersCart abandoned (Cart Abandonment Recovery plugin)Order created (WooCommerce webhook)X-WC-Webhook-Signature (HMAC-SHA256, base64)X-WC-Webhook-Delivery-IDExample wording only, with sample names. Meta reviews every template before it can be sent.
Hi Kofi, your basket at Nyota Crafts still has the kente table runner in it. Reply here if you have a question before you order.
Hi Kofi, your basket at Nyota Crafts is still saved. Reply here and one of us will answer in this chat.
Yes. The connector only looks orders up, and every call it makes to your shop is a GET. It never creates or changes an order and never touches stock. Give its REST key Read permission only.
Yes, with the ready-made “Abandoned cart — WooCommerce” automation. The third-party Cart Abandonment Recovery plugin tells Haiya about a cart left behind, and a WooCommerce Order created webhook stops the reminders once the customer orders.
No. There is no Haiya plugin. The order lookup uses WooCommerce's own REST API key, and cart reminders use the Cart Abandonment Recovery plugin and a WooCommerce webhook.
Read. Haiya reads one page of orders to check the keys, then reads orders when an automation asks for one.
No. Haiya cannot create, update or cancel a WooCommerce order. A teammate makes changes in WooCommerce itself.
Start in the app, or book a demo and we will walk you through the set-up.
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