Real estate

WhatsApp for real estate, with every buyer owned by one agent.

Haiya puts your agency's WhatsApp Business number in a shared inbox, so every agent answers from their own phone and every buyer or tenant has one agent as owner. Leads from Meta Lead Ads and your website land in a ready-made real estate pipeline, viewing requests are confirmed with a reminder, and new listings go to the contacts who asked for them.

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3-day free trial on every plan, through the App Store or Google Play. Meta bills its message fees to you directly, with no Haiya markup.

Where it starts to go wrong.

Most businesses start with WhatsApp on one phone. These are usually the first things to slip once more customers write in.

Enquiries come in on five agents' phones. I only hear about a lead when someone remembers to tell me.
When every agent uses their own number, the agency cannot see its own pipeline.
Two of our agents showed the same buyer the same flat, a day apart.
Without one owner per buyer, agents collide, and the buyer notices.
He was sure the viewing was on Saturday. We had it down for Sunday.
A time agreed in a chat, with no confirmation and no reminder, is easy to get wrong on both sides.

Examples, not customer quotes.

How an agency uses Haiya, from the first enquiry to the viewing.

Follow one day at Accra Keys Property, a sample letting and sales agency in Accra with six agents and one WhatsApp Business number. Names and numbers are examples.

Smiling estate agent in glasses on a phone call with a clipboard, beside an overnight lead already in the pipeline

Last night's enquiries

07:30

Leads from the ads and the website are already in the pipeline.

People who filled in the agency's Facebook lead ad form overnight arrive in Haiya as leads, and so do the enquiries from the contact form on the agency's website, sent in with a capture key. They land in the first stage of the ready-made Real estate pipeline, and a pipeline rule assigns each one to an agent.

Connect your Facebook Page once, and Meta Lead Ads leads arrive on their own
Each capture key sends its leads to the pipeline you choose
When a chat starts from a click-to-WhatsApp ad, Haiya reports to Meta when it becomes a lead

See how leads arrive in the CRM

Estate agent on a phone call leaning on a kitchen island in an empty flat, beside a buyer's WhatsApp chat and its owner

One agent per buyer

09:10

A buyer writes, and the whole agency can see which agent has him.

Kofi Boateng (+233244555193) writes about a two-bedroom flat in East Legon. His message lands in the shared inbox on every agent's phone. Esi, an admin, answers him first, and her reply makes her his owner, so no second agent sends him the same listing with a different price.

Every agent signs in as themselves, on their own iPhone, Android phone or the web
Owners and admins assign a buyer to an agent, or offer it to accept or decline
Choose whether each agent sees every buyer or only the ones they own

See how the team inbox works

Agent with a clipboard showing a couple round an empty flat, beside a WhatsApp viewing request, confirmation and reminder

A viewing is requested

18:05

Kofi asks to view on Saturday, and the request is filed, confirmed and reminded.

Esi starts the agency's ready-made Site visit request automation from Kofi's chat. A WhatsApp form asks which property and when suits him, and his answers become a site visit request. Esi agrees Saturday at 10:00 on the request, Haiya sends the confirmation template, and a reminder goes out the evening before.

The reminder goes a set number of hours before, up to a week, and is never sent late
Haiya keeps no diary of free slots: an agent agrees each time
The Property enquiry pack adds stages from site visit booked to follow-up

See how automations work

Estate agent with a tablet looking round an empty flat, beside a lead moved to negotiation with its unit and budget

After the viewing

Saturday, 13:00

The lead moves on, with the unit and the budget on record.

After the viewing Esi moves Kofi's lead from Site visit to Negotiation. The Real estate pipeline's stages run from Initial inquiry to Closing, and its suggested fields hold the unit and his budget. Esi adds a note on what he asked about the service charge and sets a follow-up date for Tuesday.

Rename any stage, or add your own
Every lead keeps its notes and a history of calls, tasks and events
CRM pipelines: 1 on Hobby and 3 on Professional

See the WhatsApp CRM

A new listing

Monday, 09:00

A new flat reaches the contacts who asked to hear about listings.

A three-bedroom house comes on the market. The agency sends one approved template about it to all your contacts or a tagged group, now or at a time it schedules, and Haiya counts delivered and read afterwards. Each reply arrives as a normal chat with the buyer's owner.

Every recipient gets the same message: there are no per-person fields in a broadcast
Blocked and opted-out contacts are left out of every broadcast automatically
Broadcast recipients: 1,000 a month on Hobby and 10,000 on Professional

See how broadcasts work

The features this kind of team uses most.

Each part of the day above has its own page with the detail.

WhatsApp CRM
A ready-made real estate pipeline, with leads from ads, your website and chats.
Shared team inbox
One agency number on every agent's phone, with one agent per buyer.
Automations
Ready-made site visit requests with a confirmation and a reminder.
WhatsApp forms
Ask which property and when, inside the chat.
Broadcasts
New listings to all your contacts or a tagged group.
Haiya AI
Answers about viewing hours and documents from your own FAQs, then hands over.

Connect the tools you already use.

Each one shows how it connects to Haiya.

WordPress
A Haiya capture form on your listings site sends each enquiry into your pipeline as a lead.
- Via API and webhooks
Zapier
Send new leads and stage changes to a Zap, for example to a spreadsheet of viewings.
- Via API and webhooks
Make
Pass lead events to a Make scenario that updates the rest of your agency's tools.
- Via API and webhooks

Custom module

A lookup in your own stock, booking or order system is built by the Haiya team for your business. Book a demo

See all integrations

Real estate WhatsApp message ideas to adapt.

Examples. Meta reviews every template before it can be sent.

New listing
Marketing
A new three-bedroom house in East Legon has just come to Accra Keys Property. Reply here for photos and to ask for a viewing.
Viewing confirmed
Utility
Your {{1}} with Accra Keys Property is confirmed for {{2}}. Reply here if you need to change it.
Filled in when it is sent: what was requested, such as a viewing and the day and time the agent agreed.
Viewing reminder
Utility
A reminder: your {{1}} with Accra Keys Property is on {{2}}. Reply here if you are running late.
Filled in when it is sent: what was requested and the agreed day and time.
Reply to a lead from an ad
Marketing
Hello {{1}}, thank you for asking about our properties. Reply here and an agent from Accra Keys Property will answer you.
Filled in when it is sent: the person's first name, from their contact, sent by an automation when the lead arrives.

Teams like yours on Haiya.

Jumuika agents list a property on WhatsApp, straight into its own system.
Industry
Real estate
Country
Kenya
Read the storyJumuika

Reviews on Trustpilot

What customers say about Haiya.

Written by businesses that use Haiya, on Haiya's public Trustpilot page. Each one links to the original review.

At Zinen Technologies Ltd we use Haiya every day, and it has made team communication much easier. When a WhatsApp message comes in, we assign the lead to the right team member. From there, they can create a quote, send an invoice and even request payment through M-Pesa, all in one place. This has helped us a lot. We’re very satisfied and looking forward to more features.
James MwangiDirector, Zinen Technologies, KenyaTrustpilot, November 15, 2026
Read the storyZinen Technologies
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Tell other teams how it went
Read every review on Trustpilot · 1 review

Plans and pricing.

From $8 to $89 a month, with a 3-day free trial on every plan.

Hobby$8 / monthFor solos & side projects
Professional$39 / monthFor growing teams
Business$89 / monthFor busy, multi-number teams

Haiya charges for the plan. Meta charges for each delivered message by category and bills you directly, with no Haiya markup.

Compare every plan

Questions about WhatsApp for real estate.

Meta sets and bills its own message fees. From Meta's rate card, November 2026.

How do real estate agents use WhatsApp?

Agents use WhatsApp to answer property enquiries, send photos and listings, agree viewing times and follow up buyers and tenants. For an agency, the official WhatsApp Business API through a platform such as Haiya puts one number on every agent's phone, gives each buyer one agent as owner and keeps every lead in a pipeline, instead of on personal phones.

Can leads from property ads go straight to WhatsApp?

Yes. Connect your Facebook Page and people who fill in your Meta lead ad form arrive in Haiya as leads, ready to message. A click-to-WhatsApp ad opens a chat with your number instead, and Haiya marks the chat as coming from that ad. Enquiries from your website's contact form can arrive as leads too, through a capture key.

Can buyers book a viewing on WhatsApp?

They can request one. The ready-made Site visit request automation sends a WhatsApp form asking which property and when, and files a site visit request for your team. An agent agrees the time, Haiya sends the confirmation, and a reminder goes out a set number of hours before. Haiya keeps no diary of free slots, so agreeing a time holds nothing until your agent confirms it.

How do I stop two agents contacting the same buyer?

Give every buyer one owner. In Haiya, when an owner or admin answers a buyer nobody owns yet, that reply makes them the owner, and owners and admins can assign a buyer to an agent or offer it to accept or decline. The buyer's lead always has the same owner as their chat.

Can I send new listings to all my contacts?

To the contacts who agreed to hear from you, yes. A broadcast sends one approved template to all your contacts or a tagged group, now or at a time you schedule, and leaves out anyone who opted out or blocked you. Every recipient gets the same message. Meta charges for each delivered message by category and bills your agency directly.

Can Haiya show listings from my property system?

Not as a ready feature. Searching listings or checking availability in your own property system is a custom module, built by the Haiya team for your agency, so book a demo to ask about it. If your system already answers web requests, an automation's Call another system step can ask it directly.

How much does WhatsApp for real estate cost with Haiya?

Haiya costs $8 a month on Hobby, $39 on Professional and $89 on Business, after a 3-day free trial that you start in the iPhone or Android app. Meta's message fees are separate: Meta charges per delivered message, by category, and bills you directly, with no Haiya markup; each number has a monthly free tier of 1,000 service messages.

Put your whole team on your WhatsApp number.

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