WhatsApp Business API pricing: a flat Haiya plan, with Meta's message fees paid to Meta at no markup.

How many WhatsApp Business numbers you can connect to one workspace. A sales line and a support line count as two.

People who can sign in to your workspace, including you. Each person has their own login, so nobody shares a password.

A pipeline is one set of stages a lead moves through, such as New, Quote sent, Won. Use separate pipelines for separate kinds of sale.

How many people you can send broadcasts to in a calendar month. Each person a broadcast goes to counts once. Replies and one-to-one chats never count.

Automations switched on at the same time. You can build and keep as many drafts as you like; only the ones running count.

Haiya does not count or cap how many customers you talk to. Meta may still charge for some message types; see "What you pay Meta" below.

The number of customer contacts your workspace can hold.

Space for the photos, voice notes and documents sent and received in your chats.

Nothing is deleted and nothing stops working. You simply cannot add one more until you upgrade or make room.

Start any plan free in the iPhone or Android app. The store asks for a payment method up front and charges it when the trial ends, unless you cancel first.

Meta bills WhatsApp message fees to your own payment method. Haiya never handles that money and adds nothing to it.

Paying for a year costs less than twelve months. The exact saving is shown on each plan.

You subscribe inside the Haiya app and the store handles payment, receipts and renewal. One subscription covers the whole workspace on every device and on the web.

For larger teams, a written agreement with Haiya and payment by invoice instead of a store subscription.

The whole team answers the same WhatsApp number at once, each from their own account, in the app or on the web.

Give each teammate only the numbers they work on. Someone on the support line does not have to see the sales line.

Each customer has one owner at a time. When an owner or admin replies to a customer nobody owns, they become the owner; owners and admins can also assign a customer, or offer it to a teammate to accept or decline. Customers with no owner wait under one filter.

Four roles: owner, admin, agent and viewer. A role decides what a teammate may do, such as sending broadcasts, managing billing or seeing every chat. The roles are the same on every plan.

Channels and direct messages for your team, plus a private thread beside each customer chat where you can mention a colleague without the customer seeing.

Keep the answers you type every day and drop one into a chat by typing a forward slash.

A business can reply without a template for 24 hours after the customer's last message. Haiya shows how long is left in every chat, and offers a template when the window has closed.

Find a customer, a phrase or a file across every conversation you are allowed to see.

Label contacts, join duplicates, block a number, record that someone asked not to be messaged, and export your list.

Turn a chat into a lead in one tap, with an owner, a value and the next step.

Start from stages that suit your kind of business instead of a blank board, then rename them as you like.

Simple rules that act when a lead moves, such as assigning an owner or setting a follow-up.

A history of calls, notes and follow-ups on every lead, and a recorded reason when a sale is lost.

A link or form on your website that drops a new enquiry straight into a pipeline.

People who fill in your Facebook or Instagram lead form arrive in Haiya as leads, ready to message.

Write a template, send it to WhatsApp for approval and track its status without leaving Haiya.

Send an approved template to a chosen audience now or at a set time.

People who asked not to be messaged, and any group you exclude, are left out of every broadcast automatically.

See who a broadcast was sent to, delivered to and read by, and who it failed for.

See which ad a new chat came from, and the chats, leads and paid orders each ad brought. When a customer from an ad becomes a lead or pays, Haiya tells Meta, if a Meta dataset is linked to your WhatsApp account.

Draw what should happen when a message arrives: greet, ask a question, route to a teammate. Built in the web dashboard.

You build and edit automations on the web. The iPhone and Android apps run them and show you what each one did.

Try an automation safely before it goes live, then see every time it ran and what it did.

Automations built by the Haiya team that you can switch on and adjust instead of starting from nothing.

A form that opens inside the WhatsApp chat, for orders, bookings or sign-ups. The customer never leaves the conversation.

An automation step that sends data to, or fetches it from, your own website or software over HTTP.

Teach Haiya AI about your business by adding questions and answers, uploading documents or pointing it at your website.

Replies to customers on a number you choose, using your knowledge, and hands the chat back to a person when it should. Meta bills its replies to your Meta payment method; Haiya adds no charge.

In a customer chat, type /ai-respond and Haiya AI drafts a reply from the conversation and your own knowledge. Edit it, then send it yourself. Needs the Team assistant, on Business and Custom with your own AI provider connected.

Mention @Haiya in a team thread to draft a reply, summarise a chat or prepare an action for you to approve. It runs on your own AI provider account, which bills you directly.

Haiya tells your own system the moment something happens, such as a new message or a lead changing stage.

Read and write your Haiya data from your own software.

Connected through Haiya's business events and webhooks. There is no published Zapier app, Make module or n8n node; you use their own webhook steps.

Connect your WooCommerce store, then look an order up by its number, or by the customer's phone or email, from an automation step. Haiya only reads your orders and never changes your shop.

Your store sends cart and order events to Haiya by webhook, and ready-made automation templates turn them into abandoned-cart reminders and order updates. There is no Shopify app and no one-click store sync.

A connection to your accounting, shop or booking system, built for you by the team that builds Haiya. What it does, its price and its timing are agreed with you.

Sharing products and taking orders inside the chat is built and waits for Meta's approval. It is not available yet.

A native app, not a website in a wrapper. Inbox, CRM, broadcasts, team chat and Haiya AI all work from the phone.

The same product, built natively for Android, with the same features as the iPhone app.

The apps run on iPad and on Android tablets as well as on phones.

Everything in the apps, on a bigger screen, plus the automation builder.

Read your chats and write replies with no signal. Messages send by themselves when you are back online.

Get notified about the chats that are yours, and set hours when your phone stays silent.

Your number is connected through Meta's own sign-up, opened inside Haiya. No unofficial tools that put your number at risk of a ban.

Everyone signs in as themselves with email, Apple or Google. Remove a person and their access ends, without changing anything for the rest of the team.

There are no passwords: when you sign in with your email, Haiya emails you a one-time code, and you enter it to finish signing in.

You can delete your account from inside the app at any time.

The other companies that handle data on Haiya's behalf are named in the trust centre.

Guides you can follow yourself, and a person at support@haiya.co or on WhatsApp when you are stuck.

On a Custom plan, the set-up help the Haiya team gives is agreed with you in your contract.