The business
Icon Electrics is an electrical services company in Wangige, Kenya, led by its director, Francis Kariuki. It designs control panels, does electrical installation, and supplies and services water pumps, solar water pumps and motors. Most of its customers are construction and agricultural companies.
Most of that work starts with the same message: a customer asking for a quote. The details a quote needs, the customer, the products and the prices, live in Icon Electrics’ Zoho CRM.
What they set up
Icon Electrics runs its WhatsApp number on Haiya. A Haiya automation takes each quote request and is connected to the team’s Zoho CRM, so the quote is generated from the request itself.
- A customer asks for a quote on WhatsApp.
- A Haiya automation picks up the request.
- The automation passes it to Zoho CRM, where the quote is generated.
The conversation stays in Haiya’s shared inbox, so anyone on the team can see the request and pick it up from there.
TipHow Haiya reaches Zoho CRM
Zoho CRM is not a built-in Haiya integration. The automation reaches it through Zoho’s API, the same way Haiya connects to any system that has one: with a Custom HTTP step.
The results
Icon Electrics’ numbers are not on this page yet. When they are, each one will say which months it covers and how it was measured.
