The business

Wakairu Consultants is an audit, tax and accounting firm in Milimani, Nairobi, registered with ICPAK and founded in 2012. It does audit, tax, accounting, payroll, company registration and advisory work for SACCOs, NGOs and SMEs across Kenya. Its managing partner is Peter Wakairu.

Clients of a firm like this have questions all year, not only at filing time, and Wakairu Consultants takes those questions on WhatsApp.

What they set up

Wakairu Consultants runs its WhatsApp number on Haiya for two jobs:

  • Client inquiries. Questions that arrive on WhatsApp land in one shared inbox, and the team answers them from Haiya.
  • The team. The firm manages the people who answer in Haiya, so the work on the number is shared across the team.

The results

Wakairu Consultants’ numbers are not on this page yet. When they are, each one will say which months it covers and how it was measured.