The business

Lance Security System has installed security and fire safety systems in Kenya since 2014: CCTV, fire alarms, access control and electric fences, for homes and businesses. It is based in Ruiru, and its director is Samuel Maina.

A security system is quoted before it is installed, and clients come back with questions about their quotation. The answers are in Lance Security’s own backend system.

What they set up

Lance Security connected Haiya to that system. When a client asks about a quotation on WhatsApp, a Haiya automation looks it up there and answers in the chat.

  1. A client asks about a quotation on WhatsApp.
  2. A Haiya automation calls Lance Security’s backend system.
  3. The answer comes back into the same WhatsApp chat.

The conversation stays in Haiya’s shared inbox, so when a question needs a person, anyone on the team can take it from there.

TipHow Haiya reaches their system

Lance Security’s system is its own software, not a built-in Haiya integration. The automation reaches it through the system’s API, with a Custom HTTP step.

The results

Lance Security’s numbers are not on this page yet. When they are, each one will say which months it covers and how it was measured.