Sales teams

WhatsApp for sales, worked by your whole team.

Haiya puts your sales team on one WhatsApp Business number, so every rep answers from their own phone and every customer has one owner. Leads from Meta Lead Ads and click-to-WhatsApp ads land in a pipeline beside the chat, follow-up dates and tasks keep the next step in view, and broadcasts reach the contacts tagged Leads.

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3-day free trial on every plan, through the App Store or Google Play. Meta bills its message fees to you directly, with no Haiya markup.

Where it starts to go wrong.

Most businesses start with WhatsApp on one phone. These are usually the first things to slip once more customers write in.

Half our leads are on my rep's personal phone. When she left, they left with her.
Sales chats on personal numbers belong to the person, not the business, and nobody else can see them.
Two of my reps sent the same buyer two different quotes on the same morning.
Without one owner per customer, a busy team either doubles up or assumes someone else answered.
He asked us to call back on Thursday. Nobody wrote it down, so nobody did.
A promise made in a chat scrolls away unless it becomes a follow-up date someone owns.

Examples, not customer quotes.

How a sales team uses Haiya, from the first lead to the follow-up.

Follow one day at Adunni Office Supplies, a sample business in Lagos that sells paper, printers and furniture to offices, with five people and one WhatsApp Business number. Names and numbers are examples.

Smiling businessman in a navy blazer at his desk with a phone and laptop, beside overnight WhatsApp leads with owners

Leads from last night's ads

08:30

The overnight leads are already in the pipeline, each with an owner.

People who filled in the business's Facebook lead ad form overnight arrive in Haiya as leads, and a pipeline rule assigns each one to a rep. One buyer tapped a click-to-WhatsApp ad instead: her first message is marked as coming from that ad, and when she becomes a lead, Haiya reports it back to Meta.

Connect your Facebook Page once, and Meta Lead Ads leads arrive on their own
The Ads page on the web counts each click-to-WhatsApp ad's conversations and leads
You create and run your ads in Meta Ads Manager

See how leads arrive in the CRM

Laughing sales rep in a grey suit on a phone call, beside a WhatsApp quote request the whole team can see

A buyer asks for a quote

11:15

Ngozi asks for 20 units, and the whole team can see who has her.

Ngozi Eze (+2348031555062) asks for a quote for 20 office chairs this week. Her message lands in the shared inbox on every rep's phone. Tunde, an admin, assigns her to Chiamaka, who looks after the account, so nobody else answers her with a second price.

Every rep signs in as themselves, on their own iPhone, Android phone or the web
Owners and admins assign a customer, or offer it for the rep to accept or decline
Type / in a chat to drop in a saved reply for delivery times or payment terms

See how the team inbox works

Two colleagues talking on a white sofa with a laptop between them, with a private team thread about a discount above

A word with the manager

11:25

Chiamaka checks the discount in private before she answers.

Beside Ngozi's chat is a team thread that only the team can read. Chiamaka mentions Tunde to ask whether a 20-chair order can have the bulk price. He agrees in the thread, and she answers Ngozi with the quote. The customer never sees the conversation behind it.

Mention a colleague with @ and they are notified on their phone
Team chat also has channels and direct messages, on every plan

See how team chat works

Smiling man in a mustard sweater typing on a laptop, beside a quote sent on WhatsApp and the lead's new stage

The deal moves on

11:40

The quote is sent, the stage moves, and the follow-up is set.

Ngozi's lead sits in the business's sales pipeline, started from the ready-made General sales template, with one stage renamed Quote sent. Chiamaka moves the lead there and sets a follow-up date for Thursday. A pipeline rule creates a task to call Ngozi if she has not replied by then.

Rules act when a lead is created or enters a stage: assign, tag, send a template or create a task
Every lead keeps its notes and a history of calls, tasks and events
CRM pipelines: 1 on Hobby and 3 on Professional

See the WhatsApp CRM

Smiling woman on a call at her laptop in an open office, beside a scheduled WhatsApp broadcast to leads

Following up the rest

Friday, 10:00

One broadcast reaches every lead who agreed to hear from the business.

Contacts who asked about prices but have not bought yet carry the tag Leads. On Friday, Tunde schedules one approved template with the new price list to all your contacts or a tagged group, here the contacts tagged Leads. Haiya counts delivered and read afterwards, and replies come back as normal chats to each customer's owner.

Every recipient gets the same message: there are no per-person fields in a broadcast
Blocked and opted-out contacts are left out of every broadcast automatically
Broadcast recipients: 1,000 a month on Hobby and 10,000 on Professional

See how broadcasts work

The features this kind of team uses most.

Each part of the day above has its own page with the detail.

WhatsApp CRM
Leads from chats, your website and Meta Lead Ads, in pipelines with follow-ups.
Shared team inbox
One sales number on every rep's phone, with one owner per customer.
Broadcasts
Price lists and offers to all your contacts or a tagged group.
Automations
Ready-made call-back and quotation requests that a rep starts from the chat.
Team chat
Ask the manager about a discount in a thread the customer never sees.
Haiya AI
On Business and Custom, ask @Haiya which open leads have no follow-up.

Connect the tools you already use.

Each one shows how it connects to Haiya.

Zapier
Send new leads and stage changes to a Zap, and let a Zap start a Haiya automation.
- Via API and webhooks
Make
Pass lead events to a Make scenario that updates the rest of your sales tools.
- Via API and webhooks
WordPress
A Haiya capture form on your website sends each enquiry into your pipeline as a lead.
- Via API and webhooks

Custom module

A lookup in your own stock, booking or order system is built by the Haiya team for your business. Book a demo

See all integrations

WhatsApp sales message ideas to adapt.

Examples. Meta reviews every template before it can be sent.

New price list
Marketing
Our new price list for paper, toner and office chairs is ready at Adunni Office Supplies. Reply here and we will send it to you.
This month's offer
Marketing
This month only at Adunni Office Supplies: {{1}}. Reply here and your account manager will send you the details.
Filled in when it is sent: the offer, the same for everyone the broadcast goes to.
Reply to a lead from an ad
Marketing
Hello {{1}}, thank you for asking about Adunni Office Supplies. Reply here and someone from our sales team will answer you today.
Filled in when it is sent: the person's first name, from their contact, sent by an automation when the lead arrives.
Call back confirmed
Utility
Your {{1}} with Adunni Office Supplies is confirmed for {{2}}. Reply here if the time no longer suits you.
Filled in when it is sent: what was requested, such as a call back and the day and time your team agreed.

Teams like yours on Haiya.

At Icon Electrics, a WhatsApp quote request becomes a Zoho CRM quote.
Industry
Electrical services
Country
Kenya
Read the storyIcon Electrics
Lance Security clients ask about a quotation on WhatsApp, and its own system answers.
Industry
Security and fire safety
Country
Kenya
Read the storyLance Security System
Zinen Technologies runs quotations, invoices and payments on WhatsApp.
Industry
Software and business systems
Country
Kenya
Read the storyZinen Technologies

At Zinen Technologies Ltd we use Haiya every day, and it has made team communication much easier. When a WhatsApp message comes in, we assign the lead to the right team member. From there, they can create a quote, send an invoice and even request payment through M-Pesa, all in one place. This has helped us a lot. We’re very satisfied and looking forward to more features.
James MwangiDirector, Zinen Technologies, KenyaTrustpilot, November 15, 2026

Plans and pricing.

From $8 to $89 a month, with a 3-day free trial on every plan.

Hobby$8 / monthFor solos & side projects
Professional$39 / monthFor growing teams
Business$89 / monthFor busy, multi-number teams

Haiya charges for the plan. Meta charges for each delivered message by category and bills you directly, with no Haiya markup.

Compare every plan

Questions about WhatsApp for sales teams.

Meta sets and bills its own message fees. From Meta's rate card, November 2026.

How do I use WhatsApp for sales as a team?

Connect your business number to the official WhatsApp Business API through a platform such as Haiya, so every rep answers from their own login instead of a shared phone. Give each customer one owner, turn each serious enquiry into a lead in a pipeline with a follow-up date, and use approved templates to follow up people who agreed to hear from you.

Can leads from Facebook and Instagram ads go straight into WhatsApp?

Yes, in two ways. Connect your Facebook Page and people who fill in your Meta lead ad form arrive in Haiya as leads, ready to message. A click-to-WhatsApp ad opens a chat with your number instead; Haiya marks that chat as coming from the ad and reports to Meta when the customer becomes a lead. You create and run your ads in Meta Ads Manager.

How do I stop two salespeople chasing the same customer?

Give every customer one owner. In Haiya, when an owner or admin answers a customer nobody owns yet, that reply makes them the owner, and owners and admins can assign a customer or offer it to a rep to accept or decline. A lead always has the same owner as the customer's chat, so two reps never work the same buyer.

Can Haiya follow up leads automatically?

Partly, and a person stays in charge. Pipeline rules can assign an owner, add a tag, send an approved template or create a follow-up task when a lead arrives or enters a stage. Ready-made automations, built and changed on the web, take a call-back or quotation request and confirm the time your team agrees.

Can I send a sales message to all my leads at once?

Yes, to the contacts who agreed to hear from you. A broadcast sends one approved template to all your contacts or a tagged group, such as the contacts tagged Leads, now or at a time you schedule, and leaves out anyone who opted out or blocked you. Every recipient gets the same message. Meta charges for each delivered message by category and bills your business directly.

Does Haiya connect to my other sales tools?

Through its API and webhooks. Haiya sends business events such as a new lead or a stage change to a URL you choose, which Zapier, Make and n8n can catch, and they can start a Haiya automation in return. A capture form on your website sends enquiries straight into a pipeline. A connection built for one particular system is a custom module, built by the Haiya team.

How much does WhatsApp for sales cost with Haiya?

Haiya costs $8 a month on Hobby, $39 on Professional and $89 on Business, after a 3-day free trial that you start in the iPhone or Android app. Meta's message fees are separate: Meta charges per delivered message, by category, and bills you directly, with no Haiya markup; each number has a monthly free tier of 1,000 service messages.

Put your whole team on your WhatsApp number.

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