Skip to content
Book a demoStart free trial

Your account

Delete your Haiya account

How to delete your Haiya account and its data — in the app, on the web or by email. Haiya is owned and operated by Quest Website Developers Ltd.

Last updated: 8 November 2026

The short version

Open Settings → Delete account in the Haiya app or at haiya.co/app, or email support@haiya.co with the subject “Delete my account”. Deletion takes effect immediately and cannot be undone; payment records the law requires are kept for five years with names and phone numbers removed.

1. Who this page is for

This page explains how to delete an account in Haiya, the shared WhatsApp Business inbox for iPhone, Android and the web (haiya.co/app). Haiya is owned and operated by Quest Website Developers Ltd, registered in Kenya. You do not need to install the app to delete your account: you can also do it on the web or by email.

2. Delete in the app

In the Haiya app on iPhone or Android: (1) open Settings → Delete account (also under Privacy & security); (2) if you want a copy, choose Download my data first; (3) confirm it is you with a code sent to your email, or by signing in with Apple or Google again; (4) type “delete” and confirm. You are signed out on every device straight away.

3. Delete on the web

Go to haiya.co/app and sign in with the same account. Open Settings → Delete account (also under Privacy & security) and follow the same steps: download your data if you want it, confirm it is you, then type “delete”.

4. Ask us by email

If you cannot sign in, email support@haiya.co from the address on your account with the subject “Delete my account”. Tell us the business name and, if it has one, the WhatsApp number it uses. We will check that the request comes from the account holder, delete the account and confirm when it is done. Do not send passwords, access tokens or message contents by email. You can also reach us on +254 722 925 311 (phone or WhatsApp).

5. If you are the only owner of a business

The Delete account screen offers two ways out. Make a teammate the owner, then delete just your account; the business carries on with them. Or close the business too: disconnect every WhatsApp number and remove every teammate, then delete your account and the business together by typing the business name. A payment that is still being processed holds the deletion until it settles, usually within minutes.

6. Subscriptions

Deleting your account ends a plan paid on the Haiya website, and we cancel a Google Play subscription for you. Haiya cannot cancel an App Store subscription: cancel it on your iPhone in Settings → your name → Subscriptions.

7. What is deleted

Deletion takes effect immediately and cannot be undone. You are signed out on every device; your name, email address, phone number and photo are removed; and the email address can be used to sign up again straight away. Messages you sent to colleagues stay in the business’s history as “Deleted user”, because they belong to the business record and the other people in it. When the sole owner deletes the business, its conversations, contacts, CRM records, templates, automations and stored files are deleted as well. If you signed in with Apple, deleting your account also revokes the tokens Apple issued to Haiya.

8. What we keep, and for how long

Payment records the law requires us to keep (amounts, M-Pesa references, dates and statuses) are kept with names and phone numbers removed, separate from any account, for five years after the end of the year in which the account was deleted (Kenya Tax Procedures Act 2015, section 23), and then deleted. To prevent fraud and abuse, such as repeated free trials, we keep a record that an account existed: a keyed cryptographic hash of the email address (never the address itself), when the account began and ended, how many times an account on that address has been deleted, and whether it used a trial or a paid plan. It never stops anyone signing up, is never shown to other users, and is deleted 24 months after the last deletion. Where backups exist, deleted data in them is removed as they are overwritten in the normal backup cycle. A legal hold, such as a payment dispute, may pause the deletion of a business under investigation. Sections 9 to 11 of the Privacy Policy (haiya.co/legal/privacy) have the full detail.

9. Customers of a business that uses Haiya

If you messaged a business that uses Haiya and want your data removed, ask that business first: it controls its customer records, and we will help it act on your request.

10. Contact

Help with deleting an account: support@haiya.co or +254 722 925 311 (phone or WhatsApp). Haiya is owned and operated by Quest Website Developers Ltd, company number CPR/2014/172802, Muguku Business Center, 2nd Floor, Suite 2R, Posta Road, Kikuyu, Kiambu County 00902, Kenya.

Email support@haiya.co or call or WhatsApp +254 722 925 311. Please do not send passwords, access tokens or unnecessary message content.