Open WhatsApp numbers and press Connect a number
In Haiya, open Settings, then WhatsApp numbers, and press Connect a number. Expected result: The Connect a WhatsApp number screen opens, with a Before you start list.
Set up Haiya for your team, step by step
This guide takes you from installing Haiya to your first broadcast, in the order that works. You do it in the Haiya app on iPhone, Android or the web; when Meta has to check your number, Haiya opens Meta's window for you. Two things are done on Meta's own screens instead: the payment method for your messages, and business verification when you want to message more people.
Six steps, in this order.
Each step opens a short guide. Step 3 depends on where your number is today; the three ways are below. Step 6 usually waits on one thing: Meta approving your first template.
Step 1: Get the app
Install Haiya on an iPhone, iPad or Android device, or open it in a browser on your computer.
App Store, Google Play or the web
Step 2: Start your free trial
Choose a plan in the app. The trial lasts 3 days, runs through the App Store or Google Play, and needs a card.
In the app
Step 3: Connect your WhatsApp number
Settings, WhatsApp numbers, Connect a number. Meta checks the number in its own window, and Haiya sets it up.
In the app, then Meta's window
Step 4: Invite your team
Add teammates, give each one a role (owner, admin, agent or viewer) and choose the numbers they answer.
In the app
Step 5: Send your first reply
When a customer messages your number, the chat opens in the shared inbox. A customer with no owner waits there until an owner or admin replies or hands the customer to a teammate.
In the app
Step 6: Send your first broadcast
Write a template, wait for Meta to approve it, choose all contacts, customers, leads or VIPs, then send or schedule.
In the app
Step 3 depends on where your number is today.
Pick the one that describes your number. Whichever it is, you press the same button in Haiya.
- It is a new number, or one not on WhatsApp yetKeep the phone nearby. Meta sends a code to it by text or call, and you type the code in Meta's window.Read this guide
- It is on the WhatsApp Business appAsk us before you connect it. Meta offers a way to keep the app on the number; otherwise the number has to be deleted from the app first.Read this guide
- It is with another providerYou share the number with Haiya instead of moving it. Your current provider keeps working.Read this guide
I am setting up a new number
For a number that is not on WhatsApp or the WhatsApp Business app today. Meta checks that the number is yours with a code sent by text or call.
Settings, then WhatsApp numbers, on the web with sample numbers. Once a number is connected, Connect a number is the round + button at the top. Press Continue with Meta
Check the list: your phone is nearby, and you are an admin of the business on Facebook. Then press Continue with Meta. Expected result: A Haiya page, Connect your WhatsApp number, opens. Press Continue with Facebook and Meta's window opens, with Finish in Meta's window showing in Haiya behind it.
Connect a WhatsApp number on the web: the Before you start list and Continue with Meta. Finish in Meta’s window
This part is on Meta's own screens, in a window Haiya opens. Log in with Facebook, type the number, enter the code Meta sends to it by text or call, pick the business that owns it, keep every permission ticked and press Finish. Expected result: The window closes and Haiya shows Connecting your number.
- On the web, Meta opens in a pop-up. If your browser blocked it, allow pop-ups for Haiya and start again.
Sample screen: Haiya waits with the title Finish in Meta’s window while Meta’s own window is open, with a Cancel button.Wait while Haiya sets the number up
Haiya works through four steps. Keep the screen open; after 12 seconds, Still working and a clock appear, which is normal. Expected result: The number’s page opens and ticks Checked, Connected, Registered and Live.
Sample screen: Connecting your number. Meta finished and Saving your WhatsApp account are done, Checking the number with WhatsApp is running, Registering it for messages is next.Send a test message
From another phone, send a WhatsApp message to the number. Expected result: The message appears in Chats, in your team’s shared inbox.
A live number’s page on the web: Checked, Connected, Registered and Live are ticked, with Health and Details below. Sample data.
I already use the WhatsApp Business app on this number
Meta offers a way to keep the WhatsApp Business app working on a number connected to the API, with some app features switched off. Ask us whether it fits your number before you connect it: message us on WhatsApp or write to support@haiya.co.
Meta's guide: onboarding WhatsApp Business app users
I am moving from another provider
Under Meta’s current account model, a number is not moved from one provider to another. Your business shares its WhatsApp account with Haiya instead, and your current provider keeps working until you decide otherwise.
Meta's guide: how WhatsApp accounts are shared with partners
Start in Haiya
In Haiya, open Settings, then WhatsApp numbers, press Connect a number, then Continue with Meta. Expected result: Meta’s window opens.
Connect a WhatsApp number on the web: the Before you start list and Continue with Meta. Share your WhatsApp account with Haiya
In Meta’s window, pick the business that owns the number. When Meta offers it, choose to share your WhatsApp account with Haiya, then finish. Expected result: The window closes and Haiya shows Connecting your number.
- If the other provider gave you a credit line on the account, Meta does not let it be shared. Ask that provider, or the business owner, to remove it first.
Let Haiya check the number
Because the number is already registered, Haiya checks it first and does not register it again. Expected result: The number’s page shows its ticks, and a test message from another phone appears in Chats.
- If you remove the number from Haiya later, Haiya disconnects only itself and says so before you confirm.
- Templates you use with the other provider do not appear in Haiya; you write them again and Meta reviews them.
A live number’s page on the web: Checked, Connected, Registered and Live are ticked, with Health and Details below. Sample data.
You are set up when…
Check these before you hand Haiya to the whole team.
- The number’s page shows the number live, and a test message from another phone appears in Chats.
- Each teammate has joined with a role and the WhatsApp numbers they answer.
- At least one message template shows Approved.
- Your WhatsApp account has a payment method. Meta bills your business directly for messages and Haiya adds nothing; you add it in Meta's own billing settings, and Haiya tells you on the number's page if it is missing.
- Your first broadcast went to all contacts, customers, leads or VIPs, and its page shows delivered and read counts.
Still stuck? Ask a person.
Tell us the name of your business and what you were doing when it went wrong. A screenshot helps. Never send a password or an access token.