Getting started
Haiya's free trial lasts 3 days and starts in the iPhone or Android app, through the App Store or Google Play, with a card on your store account. There is no free plan: when the trial ends, the store starts the plan you chose unless you cancel before then.
The screens below are drawings of the Haiya app with sample data.
After you create your workspace, the app shows Choose your plan. Later, it is in Settings, then Subscription. Expected result: the plans side by side, with Professional selected.
Only on iPhone and iPad, Android
Choose Hobby, Professional or Business, then Monthly or Yearly. Each plan card says what it allows, and the line under the button gives the trial length and the price after it. Expected result: the button reads Start free trial. If your store account has already used a Haiya trial, it reads Subscribe.
Only on iPhone and iPad, Android
Confirm with your App Store or Google Play account. Expected result: Haiya opens Chats. If you start a plan later from Settings, then Subscription, Haiya says Trial started — you're on, then your plan's name.
Only on iPhone and iPad, Android
On the web, the plan step shows Get the Haiya app, then Sign in with this same account, with a QR code to scan with your phone's camera. Start the trial in the app. Expected result: the web page says Waiting for your trial to start, then opens Haiya by itself.
Only on the web
When a step fails, Haiya shows a short message with what to do. Find the message in the first column.
| What you see | Why | What to do |
|---|---|---|
| Couldn't start your trial (iPhone) or Couldn't complete the purchase (Android) | The store did not finish the purchase. | Check your connection and your store account, then press Start free trial again. |
| Your purchase is pending approval — you’ll get access once it’s approved. | The store is waiting for an approval, such as a family organiser's. | Wait for the approval. Haiya opens once the store confirms it. |
| The web keeps waiting after you started the trial | The trial was started under another Haiya account. | In the app, sign out and sign in with the same email you use on the web. |
| You reinstalled the app | The app does not know the store purchase yet. | On Choose your plan, press Restore purchases. |
The store charges the plan you chose and keeps renewing it until you cancel. To stop it, cancel the subscription in your store account before the trial ends: on the App Store at least 24 hours before it ends, and on Google Play any time before it ends. Plans and what each allows are on the pricing page.
No. Every workspace is on a paid plan after its trial. The Custom plan has no trial; it is arranged with the Haiya team.
By Edward MwangiFounder, Haiya
Tell us the name of your business and what you were doing when it went wrong. A screenshot helps. Never send a password or an access token.
Cookies on this site
With your permission we use analytics cookies to see how the site is used, and advertising cookies to measure our ads. Nothing is set until you choose, and you can change your mind at any time from cookie settings at the foot of the page. Privacy policy
