Change or cancel your plan

Step by step

The screens below are drawings of the Haiya app with sample data.

1. 1Open Subscription

   In the Haiya app, open Settings, then Subscription. Expected result: your Current plan, its Usage and What's included.

2. 2Choose another plan

   Pick the plan you want, Monthly or Yearly, and confirm with your App Store or Google Play account. Expected result: Subscription shows the new plan.

   • A move to a bigger plan starts straight away: the App Store refunds the unused part of your current plan, and Google Play turns it into time on the new plan, so your next payment date moves. A move to a smaller plan starts at your next renewal. On the App Store, switching between monthly and yearly also starts at your next renewal.
   • Moving to a smaller plan deletes nothing. If you have more than it allows, everything keeps working and only the next addition is refused.

3. 3To cancel, stop the renewal in your store account

   On iPhone or iPad, cancel the Haiya subscription in your App Store subscriptions. On Android, cancel it in Google Play's subscriptions. Expected result: the store shows the date your paid period ends.

4. 4Keep working until that date

   Nothing changes until the end of the period you paid for. Expected result: full access to Haiya until then.

5. 5Renew to come back

   After that date the workspace is paused. The owner sees Renew subscription; teammates are asked to contact the owner. Expected result: after you renew, your conversations, contacts and settings are back.

If something goes wrong

When a step fails, Haiya shows a short message with what to do. Find the message in the first column.

What to read next

• What Meta chargesMeta's message fees are a separate bill.
• Start your free trialHow the store trial works.