Billing and plans
Meta charges your business for WhatsApp messages per delivered message, by category, and bills you directly; Haiya adds nothing to those fees. You add the payment method for your WhatsApp account in Meta's own billing settings, and without one WhatsApp does not send your templates.
The screens below are drawings of the Haiya app with sample data.
Haiya bills your plan through the App Store or Google Play. Meta bills the messages your numbers send, to your business, with no markup from Haiya. Expected result: you know which bill is which.
This step is on Meta's own screens, not in Haiya. In your Meta business settings, open Billing & payments for the WhatsApp account that holds your number. Expected result: the account's payment methods.
Add the payment method and save it at Meta. Expected result: Meta lists it on the WhatsApp account.
In Haiya, open Settings, then WhatsApp numbers, and select the number. You don't need to press anything: Haiya checks the number with WhatsApp about once an hour, and the notice also goes as soon as WhatsApp accepts a template from the number. Expected result: within about an hour, no WhatsApp needs a payment method notice on the number's page.
When a step fails, Haiya shows a short message with what to do. Find the message in the first column.
| What you see | Why | What to do |
|---|---|---|
| WhatsApp needs a payment method | Your WhatsApp account has no payment method at Meta. | WhatsApp needs a payment method on your business account before this number can send templates. Add one in your Meta business settings → Billing & payments. Haiya never handles payment. |
| Templates fail, but replies still go | A missing payment method stops only templates. | Add the payment method at Meta. Replies inside the 24-hour window are not stopped by it. |
Meta charges your business per delivered message, and the rate depends on the message’s category (marketing, utility, authentication or service) and the customer’s country. Each business phone number has a monthly free tier of service messages, which resets every month. Meta’s rules and rates are on Meta’s WhatsApp pricing page.
To estimate a month for your business, use the WhatsApp pricing calculator, or read our guide to WhatsApp Business API pricing.
By Edward MwangiFounder, Haiya
Tell us the name of your business and what you were doing when it went wrong. A screenshot helps. Never send a password or an access token.
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