Numbers and WhatsApp setup

Verify your business with Meta

Business verification is Meta's own check that your business is real, and Meta decides it in its own business settings, not in Haiya. Haiya does not need it to connect your number; your number's page in Haiya shows the messaging tier and quality rating Meta gives the number while you wait.

Applies to: iPhone and iPad, Android, the web
Last updated: November 12, 2026

Before you start

Your number is connected to HaiyaThe number's page is where Haiya shows what Meta reports.
You are an admin of the business on FacebookMeta asks for it, and for documents about your business.

Step by step

The screens below are drawings of the Haiya app with sample data.

Open your number's page in Haiya
Open Settings, then WhatsApp numbers, and select the number. Expected result: the number's page, with its ticks at the top.
A number's page on the web, with its ticks at the top and Health below. Sample data.
Read Health and Details
Under Health, Haiya shows Status, Quality rating and Messaging tier as WhatsApp reports them. Under Details, Display name review shows In review, Approved or Declined when a name was requested. Expected result: you know where the number stands before you start.
Health and Details on a number's page: status, quality rating and messaging tier, then the number's details. Sample data.
Verify the business in Meta's business settings
This step is on Meta's own screens, not in Haiya. In your Meta business settings, start business verification and send what Meta asks for. Only a full admin of the business can do it. Expected result: Meta shows its decision in your business settings.
Watch the messaging tier
Keep using Haiya meanwhile. When Meta raises the number's limit, the new value appears under Messaging tier, and in the numbers list next to the number. Expected result: a higher messaging tier.
The WhatsApp numbers list on the web shows each number's messaging tier after the number, here 250. Sample data.

If something goes wrong

When a step fails, Haiya shows a short message with what to do. Find the message in the first column.

Messages you may see, why they appear and what to do
What you see	Why	What to do
WhatsApp rejected the display name	The name breaks WhatsApp's display name rules.	Choose another name and request it again.
WhatsApp restricted this account	A policy issue on Meta's side.	The restriction lifts on its own or after an appeal in your Meta business settings.
This number's quality rating is low	WhatsApp rates the number's recent messages as low quality.	WhatsApp may lower this number's messaging limit. Send fewer marketing messages, and only to customers who asked for them.

Why does verification matter?

You can connect a number and message customers before Meta verifies your business. Until then, Meta lets a new business reach 250 different people a day outside the 24-hour window; replies inside the window don’t count. Verifying the business is one of three ways Meta raises that to 2,000.

How long does verification take?

Meta decides, and Meta does not publish a fixed time. Haiya cannot speed it up. Meta’s business help page “How to verify your business in Meta Business Suite” explains the process.

What to read next

By Edward MwangiFounder, Haiya

Published November 12, 2026

Still stuck? Ask a person.

Tell us the name of your business and what you were doing when it went wrong. A screenshot helps. Never send a password or an access token.

Before you start

Step by step

1Open your number's page in Haiya

2Read Health and Details

3Verify the business in Meta's business settings

4Watch the messaging tier

If something goes wrong

Why does verification matter?

How long does verification take?

What to read next

Still stuck? Ask a person.

Open your number's page in Haiya

Read Health and Details

Verify the business in Meta's business settings

Watch the messaging tier